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FAQ
What is The Yepoda Fam loyalty program?
The Yepoda Fam loyalty program is designed for dedicated K-Beauty enthusiasts. As a member, you can earn hearts to access new product launches, promotions, and exclusive events early. This program is exclusively for The Yepoda Fam members, offering a unique experience and rewards for your commitment to K-Beauty.
How do I join The Yepoda Fam?
If you don't have your account, create a new one on our store. Yu'll automatically join The Fam.Do you already have an account? Log in to your account, and you'll see a button to join The Fam.
What rewards can I get with my hearts?
You can convert hearts to discounts and free shipping. Once you level up, you will also receive a birthday surprise and early access to our launch and promotions.
How do I redeem my hearts for exclusive promotions?
For exclusive promotion, you'll get emails with instruction.
What should I do if I purchased without creating an account?
To ensure your past purchases are credited, join The Yepoda Fam loyalty program using the same email address.
What should I do if I have an account but have not joined The Yepoda Fam yet?
Already have an account? Log in to your account; then you'll see a button to join The Fam.
How can I check my heart balance?
Log in your account, you'll see your heart balance on my account page.
What are hearts and how do I collect them?
Heart is the name of the point at The Yepoda Fam loyalty program. You can collect points by engaging with us or shopping with us.
What happens to my hearts if I return a purchase?
Your hearts you earned from this purchase will be deducted.
Can I transfer my hearts to another account?
Hearts cannot be transferred or redeemed for any other account.
Are there any limitations on earning hearts?
There is no limitation with shopping. But, some engagement activity such as follow us on social and email subscritpion will be limited to only one time.
How do I earn hearts faster?
You can shop more often and refer a friend. There will be special promotions you'll get double hearts. Stay tuned.
Do my hearts expire?
Your redeemable hearts balance will expire only if you haven't used them in the last 12 months. To prevent your hearts from expiring, use them within 12 months.
What should I do if my hearts are not showing up in my account?
It can take XX hours until your hearts appear on the account.
Can I use my hearts in combination with other promotions or discounts?
No, this is not possible.
How do I leave The Yepoda Fam loyalty program?
Sorry to see you go! You'll see the 'Deregistration' option on my account.
Can I earn hearts from all the purchases online?
Yes, this works for all the purchases made on our online stores.
Can I earn hearts from all the purchases in-store?
Yes, but only for the purchases made at our independent stores and pop-ups. Does not apply to purchases made through third-party retailers or pop-ups.
Do I have some benefits if I refer a friend?
Yes, if a friend you referred makes the first purchase, your friend will get a €20 discount when she/he spends over €59. As compensation for this successful referral, you'll get 500 hearts.
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