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K-Beauty for you. No compromises.

K-Beauty for you. No compromises.

K-Beauty for you. No compromises.

K-Beauty for you. No compromises.

K-Beauty for you. No compromises.

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Shipping

How can I track my order?

As soon as your order is ready for delivery, you get a shipping confirmation email with your tracking code. With this, you can track your order at any time.

How long will it take to get my order?

After you have placed your order, our warehouse prepares it for the delivery. Once your order is ready for delivery, you get a shipping confirmation email. Our parcels are normally shipped out within the next working day.


Once the shipping information is available it will take 2-4 working days to receive the parcel.

Sometimes, due to high demand, it can take a bit longer for your parcel to arrive. We always update the current shipping times for each individual product directly next to the product information and keep you updated via e-mail if anything changes with your order4

Where does my parcel come from and which company delivers it?

Your parcel will be shipped out from our warehouse in the London area. The shipment is done with Royal Mail 48 hours.

To which countries does Yepoda deliver?

Yepoda delivers currently to all EU countries, the UK and Switzerland.

We are always open for your suggestions so let us know where you would like to ship us to and we will see what we can do in the future.

I live in Switzerland. Can I still order at Yepoda?

Yes! Yepoda is shipping to Switzerland directly. Simply go to our international website www.yepoda.com and select Switzerland in the check-out.

Please remember that Switzerland is not part of the EU. For this reason, every shipment from abroad is subject to customs duties and VAT.

What are the delivery costs?

United Kingdom: The shipping costs are 4,99 £. If you order for more than 49£ your delivery will be free of charge.

What can I do in case I have not received my order within the promised delivery time?

Please check your tracking information to see if your parcel is still out for delivery or has been delivered to your neighbour. If not, and if your tracking information has not been updated for the last 5 days, please contact us here.

I have received my parcel, but some items are missing.

We are sorry for the inconvenience. If you are missing some items, please let us know here and we will make sure to take care of it.

Can I change my delivery address after I placed the order?

Typically, we are unable to edit or update your shipping address once we have processed your order. You can always contact us to see what we can do for you.

Returns

I have received damaged items. What can I do?

We are very sorry that you have received a damaged item. Unfortunately, sometimes parcels are damaged while being out for delivery. Please contact us here and we will take care of the rest.

Can I return my product?

We are sorry that you want to return your product.
You have 30 days to return your damaged or incorrect products from the moment that you have received the order. In this case, please provide your order number and pictures to our customer care. You can find more information about this topic here.

If you have any other questions, for instance about returning opened products, please reach out to our customer care.

What can I do if the parcel was sent back to the sender?

When the tracking information tells you that your parcel has been sent back to the sender, it might be that your address was wrong or not complete.

Please contact us here and share with us your order number, your tracking code and your complete address (the name of the recipient should be identical to the name on the post box). We will send you more information on the next steps.

Order Process

How can I place an order?

1. Place the items you'd like to order in your shopping cart.

Underneath every product, you will see a pink button called "Add to cart". Click it, to place an item you would like to purchase in your shopping cart. You can always update your items in the shopping cart, by changing the order quantity, adding or eliminating items. Please make sure your shopping cart only reflects the items you actually want to buy before you continue with the rest of the order process.

2. Check out

You can always view your cart in the upper right corner of the page. When clicking on it, you will get to the check out page, where you can finish your order. If you have a voucher code, you can apply it here. If you already have a customer account, you can login with your email address and password. Otherwise, you can register as a new customer by clicking on the box near the bottom of the page, or place your order without creating a customer account. Of course, your data is safe with us and we share it only with the partners that support us with getting your product delivered to you. By default, we also use your invoice address as your shipping address. If you want your order shipped to a different address, select “Ship to a different address” and enter the shipping address here. Then choose your preferred payment method.

3. Finish your order

Once you have confirmed all your information and you have read and accepted the withdrawal terms and our General Terms and Conditions, you can complete your order. Click on “Place order” to submit your order. We will make sure to get it to you as soon as possible!

How can I use my voucher code?

You can redeem a voucher code directly in your shopping cart. If you want to place your order on a laptop or computer, you can see the field for the voucher code on the right side next to your order summary. If you want to place your order from a mobile device, please click on your order summary and the field for the voucher code will appear. Insert your voucher code and click "apply". The sum of your order will automatically be updated. It is not possible to use multiple voucher codes for one order.

Which benefits do I have by creating an account?

You can see an overview of all your orders. You can also manage your invoice and delivery address easily and choose among them for your next purchase without having to enter new information.

How can I get a copy of my receipt?

Thank you for placing an order! After you placed the order you we will send you an e-mail with your invoice. If you didn't receive the invoice please let us know here and we will be happy to send it to you again.

Where can I find an overview of my orders?

You can only find an overview of your orders if you have created an account. The overview can be found in the account section.

Is it possible to change my order after I placed it?

Unfortunately, it is not possible to change orders after they have been processed. If you want to order more items, please place a new order for these items. If you want to cancel some items, please contact us and we will assist you.

What can I do if I want to cancel my order?

Please contact us and we will try to help you cancel the order.

How can I change my delivery address after I placed the order?

Typically, we are unable to edit or update your shipping address once we have processed your order. You can always contact us to see what we can do for you.

Payment

How can I get a copy of my receipt?

Thank you for placing an order! After you placed the order we will send you an e-mail with your invoice. If you didn't receive the invoice please let us know here and we will be happy to send it to you again.

Can I pay after I have received my parcel?

Of course, you can! Simply choose Klarna as your payment option. The amount shall be paid within 14 days after the shipping confirmation.

Which payment methods can I use?

You can pay for your order with one of the following payment methods:

- Credit card (Visa, Mastercard, American Express, Maestro)
- PayPal
- Bank transfer (Klarna)
- Pay later (Klarna)
- Apple Pay
- Google Pay

How can I delete my account?

If you would like to delete your account, please reach out to customer care and we will take care of it for you.

I have forgotten my password.

That can happen and is not bad at all, just click on "Forgot password" in the login section and you will be able to reset your password.

I would like to receive newsletters.

We are happy to hear this!
You can enter your e-mail address in the box at the bottom right hand corner of the webpage. Afterwards, you will receive an e-mail in which you need to confirm your subscription. Please make sure to also check your spam folder for this. After the confirmation, you will receive our newsletters very soon.

If you place an order you can also tick the box "Keep me up to date on news and exclusive offers" below the e-mail field.

How can I unsubscribe from the newsletter?

You are able to unsubscribe from the newsletter with a link at the bottom of every e-mail that you receive from us. If this shouldn't work for you, please contact us here and we will help you further.

How can I create an customer account?

Happy to hear that you would like to create an account. You can easily create an account by clicking on the account button or alternatively create an account during the checkout.

Skincare

For which skin types are your products suitable?

Our aim is to create great natural skincare products for as many people as possible which is why our products are suitable for most skin types. All our products have been dermatologically tested and are suitable for various skin types such as dry skin, sensitive skin, normal skin, oily and combination skin. If you are interested in one product in particular, you can always check on the page of each individual product. You can find the suitable skin types in the section "Who am I good for".

For how long can I keep your product?

Our products are good for 2 years. The expiration date of the product can be found on the bottom of the packaging.

The consistency of the product is different from the pictures.

As we use only natural ingredients, slight variations in terms of color and consistency can always happen due to production, shipment, storage or other factors and are usually nothing to be concerned about. However, please reach out to us here in case you have any doubt about the color and consistency of your product.

A product has caused a reaction on my skin. What can I do?

Please do not use our products on irritated or bruised skin. We recommend you to generally test all cosmetic products on a small spot of your skin before usage.
When using some of our products, for instance The C-Tox, you may feel a tingly sensation on your skin right after the application. This reaction is nothing to be concerned about and only shows you that the active ingredients in the product are working the way they are supposed to work.

The compositions of our products are completely safe and all of them have been tested and approved according to EU regulations. Additionally, all of them have been dermatologically tested and approved – even for usage on sensitive skin.

In case you experience lasting skin irritations or redness, please wash off the product immediately. We also recommend, to see a dermatologist in this case, to evaluate potential allergies and intolerances.

Can nursing moms and pregnant women use the product?

We recommend pregnant and nursing women to consult their gynecologist before use. In case you want to use our product on a child or baby, please consult with the child's doctor beforehand.

I am suffering from a skin disease, can I use your product?

Our product development and our tests are based on normal skin. If you suffer from a skin disease, allergies or other dermatological issues, please make sure to read the ingredients carefully and consult with your dermatologist in case of any doubt.

Ingredients

Are your ingredients natural?

To produce natural skincare products was one of the key motivators that led to founding Yepoda. Natural ingredients are therefore a core value for us and a key characteristic of all Yepoda products: We strongly believe in skincare products without silicones, parabens, formaldehyde, artificial colorants, PEGs, mineral oils, micro plastic, sulfates and synthetic fragrances.
All our ingredients are from natural origin and have of course been tested and approved according to the EU regulations. Additionally, all our products have been dermatologically tested – even for sensitive skin.
You can view the complete list of ingredients for each product on the respective product page. Here you will also be able to view additional information about the ingredients and why we selected them for the respective product.

Do your products contain silicones or similar ingredients?

No, all of our products are formulated without silicones, parabens, formaldehyde, artificial colorants, PEGs, mineral oils, micro plastic, sulfates and synthetic fragrances.
You can view the complete list of ingredients for each product on the respective product page. Here you will also be able to view additional information about the ingredients and why we selected them for the respective product.

Which fragrance do you use?

All fragrances that are used in our products have been carefully selected due to their properties. They are all of natural origin and only based on essential oils.

Are your products made in Korea?

Yes, all of our skincare products are made in Korea where we collaborate with carefully selected K-Beauty experts. Of course, all of our products are produced and tested according to EU regulations.

Sustainability

Is your packaging sustainable?

All of our products are packed in glass jars instead of plastic jars and we use recycled materials for our shipping packaging and materials.

Are your products free from animal tests?

Since March 11, 2013, selling and importing cosmetic products that have been tested on animals, is illegal.
Not only because of this, but because of our own personal and corporate values, it is no option for us to test our products on animals. None of our products has been tested on animals or will ever be tested on animals!
Of course we still ensure that our products are safe to use and test according to the current EU regulations. Additionally, all our products are dermatologically tested.

Are your products vegan?

Yes, all our products are suitable for vegans.

How sustainable is the manufacturing and shipping process?

Our products are based on nature and to protect it is very important to us. Therefore, we produce our products as mindfully as possible since the start: Our cosmetics are completely vegan, free of animal-testing and packed in sustainable glass jars instead of plastic jars. Additionally, we work with partners that can help us stay true to our values: DHL GoGreen enables us to ship all Yepoda parcels climate-neutral and of course they are all packed in recycled shipping parcels.

Additionally, we want to contribute to the future of our planet: That's why we committed ourselves to give back to the earth and to donate 1% of our revenues towards carefully chosen environmental projects. You can find out more about it here. We strive to learn and to get a bit better every day – so if you have any ideas how we can improve, please let us know.

Korean Skincare Routine

Do I need to follow all steps?

Every step of the korean skincare routine has its own purpose and function which is why a comprehensive approach is most effective. But as every skin is different, we recommend to discover what works best for you and of course you can also add any Yepoda product to your already existing routine. You can find more information about the Korean skincare routine, the individual steps and their purpose here.

How do I make sure that I follow those steps correctly?

You can find our complete guide to the Korean skincare routine, the individual steps and their purpose here. Don't forget: The Korean skincare routine is supposed to be beneficial for your skin but at the same time it is supposed to be fun, a small selfcare moment that you create for yourself. Take your time and enjoy your daily skincare routine as a small escape.

What can I do as you do not have all the products corresponding to each of the steps?

We are working on developing new and exciting products to be able to offer you products for the complete routine very soon – we will let you know more  as soon as possible!  If you want this, please sign up for our newsletter. But of course you can also combine our products with products of other brands for a comprehensive skincare routine.

Feedback and Reviews

How can I give feedback for a product?

We love to get your feedback on our products! 14 days after you received your order you will get an e-mail from us in which you can give us your feedback. Alternatively, you can leave your feedback anytime directly on the product detail page on the website.

What should I keep in mind when giving feedback about a product?

The most important thing is: Be honest! Your feedback is supposed to help: For us, your opinion is important to develop our assortment and products further. With your feedback you also help new customers, who are interested in Yepoda products but haven't yet tried them themselves.

That's why these points are most interesting to share: How does the product feel on your skin? How do you like the scent of the product? How does your skin feel afterwards? Was the product easy to use? Was there anything, you didn't like about the product? What do you like the most about the product?

Other

Any question?

You can contact us through our contact page! We will be happy to assist you.

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